Americomm Systems

Modular Integrated Communications Systems (ICS)

Improve not only the way you communicate, but also the way you do business.

With powerful features to unleash employee productivity and drive your business to new levels of competitiveness through enhanced customer value, Norstar Modular ICS is the right voice system for your growing business…today and tomorrow. Imagine a phone system that will actually improve the way your employees work–to help your business do more business.

The value you’ll gain from the Norstar Modular ICS will be apparent immediately. With every call, you and your employees will get more done. You’ll notice and appreciate the difference–and more importantly, so will your customers.

Features

Designed to be both flexible and scalable, there is ample room to expand the software and hardware capacity of the Norstar Modular ICS:

• Up to 272 ports in various configurations, including 60 Companion wireless telephones
• Advanced integrated applications support: voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition
• Software and system expansion modules let you grow as your business needs change
• Supports all Business Series Terminals and Companion wireless telephones

Powerful performance — Do you need to get more out of the workday?

There’s a better way to manage your communications.

Managing the hundreds of calls your business receives a day can be time-consuming and often frustrating. You and your employees spend so much time chasing messages, returning phone calls, and trying to figure out how to transfer a call, that there’s little time left for other work. There is a way to improve the way you communicate, so you can be more productive:

• Provide your callers with customized recorded promotions
• Enable 24 hour voice based customer transactions by phone
• Auto-direct customer calls to the right person or department
• Queue calls so your customer has the opportunity to speak to a live person
• Never miss a call by using individualized voice mail

… just to mention a few.

Benefits

Choosing the Norstar Modular ICS for your business can help you to achieve greater employee productivity, reduced operation and capital costs, unsurpassed customer service, and easy business expansion. Plus, Norstar’s an expert at communications, so your employees don’t have to be.

This fully digital platform brings together all your communications – fax, e-mail, computer, and telephone – right at your desktop, The Norstar Modular ICS adds powerful performance features, advanced integrated applications and office mobility for growing companies.

• ISDN speeds your information flow.
• Advanced integrated solutions allow you to easily add advanced applications as your business needs change, such as:
  • Advanced voice mail
  • Call centers
  • Office mobility
  • Desktop messaging
  • Desktop computer telephony integration
  • Digital networking
  • Private networking
• Remarkable scalability enables you to easily expand your system as your business grows.
• Norstar quality and reliability keeps your business moving.

Norstar Modular Integrated Communications System English

Compact Integrated Communications Systems (CICS)

Designed for growing businesses, the Norstar Compact Integrated Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all Norstar and Business Series telephones, including fully-featured digital functions with LCD and soft keys. Easily add Norstar applications, such as voice mail, automated attendant, computer telephony integration (CTI), and automatic call distribution (ACD).

Features

• From 4 to 8 lines and 8 to 24 telephone extensions
• Voicemail, automated attendant, and internal fax switch support
• Supports all Norstar and Business Series phones
• Modular, scalable design
• High bandwidth to the desktop
• A flexible building-block design expands with your business easily and cost-effectively.
• Grows from a 4×8 to an 8×24 capacity.
• Voice mail, automated attendant, telephone and computer telephony integration (CTI) support.
• Easily add enhancements as business needs change.
• Supports all Norstar and Business Series Terminals.
• Key popular features include:
  • Integrated Automated Attendant
  • Calling Line Identification (CLID)
  • Direct Inward System Access (DISA) for remote dial-in
  • Auto Daylight Savings Time
  • Paging
  • Music on Hold
  • Automatic Set Relocation
  • Toll Restriction

Benefits

• High bandwidth to the desktop — lets you use applications like BRI ISDN and Computer Telephony Integration without changing your existing wiring.
• Modular, scalable design:
  • Lets you choose the options that fit your needs today, and still be ready for the future.
  • Increase system size with expansion cartridges.
  • Tailor your communication capabilities to your company’s changing needs simply by adding applications.
• Digital technology — creates a platform for current and future PC-based applications. Special software packages can distribute calls, track billable activity, and even generate reports on incoming and outgoing telephone calls.
• Outstanding quality — ensures that Norstar is one of the most durable and reliable key systems available, with one of the lowest failure rates in the industry.

Norstar Compact Integrated Communications System English

This product brief profiles the Norstar Compact ICS is a fully digital platform that brings together all your communications-voice mail, fax, e-mail, computer, and telephone-right at your desktop.